Legal

Refund & Cancellation Policy

Last updated: September 30, 2026

This policy explains how billing works for Ashbloom Premium. It is part of our Terms of Service. Ashbloom is operated by Korok Merchants LLC.

Plans and pricing

Ashbloom has a free plan and a paid Premium plan. Premium costs $12 per month or $99 per year, in US dollars, plus any applicable taxes. Payments are processed by Stripe; we never see or store your full card number.

Free trial

  • Premium includes a 14-day free trial, limited to one trial per person.
  • No payment method is required to start the trial.
  • If you add a payment method during the trial, your paid subscription begins when the trial ends and you are charged for the plan you selected at that time.
  • If you don’t add a payment method, you are not charged. When the trial ends your account moves to the free plan and your data stays in place.

Automatic renewal

Premium subscriptions renew automatically at the end of each billing period — monthly or yearly — and you are charged at the start of each new period until you cancel. We will tell you in advance, by email or in the app, before any price change applies to your next renewal.

Cancelling

  • You can cancel at any time from Settings → Subscription in the app.
  • Cancellation takes effect at the end of your current billing period. You keep Premium until then, and you are not charged again.
  • Changed your mind? You can resume a cancelled subscription any time before the period ends.
  • When Premium ends, your account moves to the free plan. Your accounts and data are kept unless you delete your account.

Refunds

Payments are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or periods in which you did not use Ashbloom, except where required by law.

If you believe you were charged in error — for example, a duplicate charge — email [email protected] within 30 days of the charge and we will review it. Charges made in error are refunded to the original payment method.

Changing plans

  • Monthly to yearly: the switch takes effect immediately. You are charged the yearly price, less a prorated credit for the unused part of your current month.
  • Yearly to monthly: not currently available as a switch. You can cancel your yearly plan; it stays active until the end of the year you paid for.

Failed payments

If a renewal payment fails, Stripe retries it over the following days and we will ask you to update your payment method. If payment still can’t be collected, your subscription ends and your account moves to the free plan.

Deleting your account

Deleting your account cancels any active subscription immediately, with no refund for the remainder of the billing period, and permanently deletes your data as described in our Privacy Policy. If you only want to stop paying, cancel your subscription instead and keep Premium until the period ends.

Contact

Billing questions: [email protected]